I hate to start the New Year by whining and moaning over bad service but this is way overdue and I can no longer hold back my frustration and anger! :(
Firstly, I understand being a blogger has its ups and downs and one can never be truly content with every programme available online. I totally get that it takes time and patience for me to get what I want from a particular programme, especially if it's a big established name. I am also not that impatient of a person so I do accept the leeway you require in responding to my requests and what not. What I fail to understand however is the amount of time some programmes require in conveying their response to me. Despite several times following up on my issue at hand, I am still left out in the cold with nobody to entertain my ticket. It pisses me off when I am made to wait unnecessarily. I am not asking for much and a short response will suffice to let me know the status of my situation.
If you must know, I am referring to Blog Explosion. Ironically, the one programme that made me happy previously is now causing me much grief and anger. I understand that BE is an established programme, with many members to fend for but seriously, don't they care enough about a loyal member like yours truly? I have been a BE supporter since last year and was enjoying my membership by getting to know other new blog members and participating in their many interesting games like Blog Rocket and Battle of The Blogs. Not only was I an active member but I enjoyed my stay at BE very much, even spreading the word on them in my effort to send more referrals their way, 173 to be exact!
My problem began when I finally purchased my own domain back in November last year, which saw me having a new URL for my blog. I immediately wrote to all my blog programmes, which I am members of to let them know of my current scenario. Most of them were really efficient and responded almost immediately, making the new URL change for my blog without fuss. I did the same thing for BE and edited my blog URL under my BE account. When I did that, my account was immediately put on hold and though I am still a registered member, my status was set to waiting for approval. This means I still hold membership but am not eligible to enjoy certain BE features. I was a little baffled especially since I have already been accepted prior to my new URL, so what's up with the waiting list? It's not like I'm submitting an entirely new blog for approval!
So I waited for weeks, all the while missing out on the fun my BE buddies Roxy, LJ and Debbie were having without me! When there was still no response, I sent BE a ticket, explaining to them my situation again, hoping that this would at least get their attention. I informed them that I'm merely requesting for a new URL change and to please approve my account so I can get back into the swing of things with my other friends at BE. It has been more than a month since I sent in my ticket and today, I checked my status again for the hundredth time only to see that there was still no response! :(
Seriously, how long does it take for them to change my old URL to the new one? Are they really that busy and find it impossible to respond to my query and request, despite my loyalty and love for BE prior to this predicament? As it is, they rejected MPG for no real reason, and now they want to keep me in suspense over my pending account? How much longer do I have to wait? More importantly, will I have the patience to hold on? I have a good mind to cancel my so-called membership with BE as I am not feeling any love from them at all! What's the point of being a member in a prestigious program only to have them mock me this way? :(
I am really pissed off right now thinking about my predicament with BE. Now why can't they take note of other programmes or companies who do provide excellent customer service and respond to customer queries or complaints in a jiffy like Autonet Insurance for instance? A leading provider of high quality insurance products, I hear they provide the best insurance deals online AND excellent customer service for their customers. Apparently you can find any type of insurance here to meet your insurance needs. From travel and home insurance to pet and business insurance, you will be able to decide on the best one for your personal or family needs. With dedicated professionals to help you secure a great deal and a 24-hour claim line for easier and faster communication, your full satisfaction is guaranteed here. Now that's what I call customer service, giving your clients or members in my case, exactly what they want with no wait or delay! If anyone is looking for insurance right now, feel free to give them a visit yeah? :)
As you can see, Mariuca is not a happy camper today. I hate waiting and this is one day too many! Oh by the way, I am also pissed off with another program I joined online for refusing to pay me for an article I did for them, despite the 3 emails I have sent them! And this payment was due middle of last year mind you but I am already spent from my venting on BE here, so I will save that story for another day. Right now my full focus and anger is reserved solely for BE! Now who wants to cheer me up? ;)
Posted at 5.15 AM