Tuesday, April 22, 2008

Boo to Bad Service!

Boy, do I have something to complain about today! If you know me well enough, you'd know that I am a stickler for excellent customer service. I can't stand inefficiency or being put on a wild goose chase when the person in charge obviously doesn't know his job enough to give me an acceptable answer.
Last week, we decided to stay in and order Mc Donald's for dinner, since we were lazy to go out. Besides, it was Idol night, which means we'd be glued in front of the TV, so a home delivery was a perfect solution - or so we thought!

We were in the mood for some fried chicken, so I asked for 2 Fried Chicken value meals. I specifically requested for NO WINGS, since that is the one part of chicken that I do not eat and neither does B. I asked for BREAST and THIGH instead. The lady, who took my order, spoke to me in English, but I still repeated my order in Malay, since I wanted to ensure she understood my request for NO WINGS. I told her "Kepak tak nak, tolong ganti dengan dada dan paha ye" or "No wings, please replace with BREAST and THIGH". I think I was pretty clear with my order and she too, confidently responded with a somewhat irritated and firm "Yes, Breast and Thigh". Perhaps she didn't like that I repeated my order twice, and in 2 different languages too. I couldn't help myself however, since I've been disappointed by Mc D's delivery on several prior occasions, so one can never be too sure.

Anyway, our order arrived 45 minutes later and I quickly opened my box of fried chicken, expecting to see my requested chicken parts. To my surprise, there was a piece of WING and a drumstick, despite my MANY requests not to include any chicken wings! Trying to calm myself down, I checked the receipt to see that my order was keyed in correctly and was HORRIFIED to see BREAST spelled as BRETTS and THIGH as TIGHTTS! No wonder I didn't get what I requested for; the mistake came from the order taker herself! I was fuming by then and my whole dinner was ruined by Mc D's inefficiency to deliver what I, the customer asked for. We were too tired by then to start a ruckus with Mc D's, so I suffered in silence and ended up throwing away the chicken wing! Mariuca was one dissatisfied customer that night! :(

A few days later, we decided to go Italian and order a pizza. It was either Pizza Hut or Domino's and we decided on the former, since our last order was from Domino's. We ordered 2 regular pizzas, simply because we both wanted different flavours and I was already sick of having B's favourite Hawaiian Chicken. I ordered a Pepperoni pizza and added 2 extra toppings - mushroom and green pepper. Then, I happily waited for the delivery guy to arrive since I was ravenous from not eating a proper meal the whole day.

The pizzas arrived soon enough and once again, I had the shock of my life when I opened the box and all I could see was a Pepperoni pizza MINUS the mushrooms and green peppers! I was so angry by then because the additional toppings cost an extra RM5. I quickly checked the receipt to see if they charged me for the extra toppings and true enough, I was charged an extra RM5 and yet, there were no toppings on my Pepperoni Delight. What's up with that?! I was all set to pick up the phone and throw one of my famous tantrums, but B pacified me seeing that it was almost 11pm and the call centre would have been closed by then.

That was really the last straw for me and right now, I'm going on strike against their home delivery! What's the point in ordering something when what you get is not what you ordered? What ticks me off the most is that this wasn't the first time my orders arrived incomplete or wrong. Furthermore, I've been a loyal customer despite their many shortcomings and is this how they show appreciation to good customers like me? I think not!

Phew! What a relief to get that out of my system, thanks for listening to my complaint peeps. I
know there must be something that you guys are dying to trash out in the open, so let's hear it! You don't have to write a whole episode like yours truly; I was on a roll! Here's your chance to post any grievances you're having right now, it can even be a one-liner or a picture with caption. I'd really like to hear from Trinity, Bobby, Nick, Nessa, LJ, Farah, Emila, Noushy, Jean, Roxy, Zunnur, Rozella, Debbie, Janice, Syura, ECL and Zubli. Please see the complete RULES below. :)

  1. Compose a "Complaint (serious, funny, or even a blatantly obvious add for your won site.)
  2. Choose a graphic from HERE or HERE or use your own. (Any standard graphic format can be used, including a "gif".)
  3. You can either place your "Complaint" into a graphic using a graphics program of your choice, or place your "Complaint" as a caption to the graphic, your choice. BE CREATIVE! A graphic is requested but not mandatory. I will post just the "Complaint" if you wish.
  4. Send your "Complaint" to the following email address: Complain(at)ComplainComplainComplain(dot)com or Post your complaint on your site and email me the link.
    On emailed statements, please include:
    1. Your Complaint (unless it is embedded in the graphic)
    2. Creative title to your complaint
    3. Graphic (if you have one) as an attachment
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Your "Complaint" will have its own URL with a direct link back to your site, if you have one. It will be indexed on my sidebar by date, number, subject and your site name/your name/or Anonymous. Send in as many complaints as you'd like. If you choose to remain anonymous, no identifying information will EVER be disclosed to anyone.

You are encouraged to post the "Complaint" on your own site and please copy the following statement at the end of your post, if you would be so kind. This does come with a generous helping of "link-love," and tagging is completely optional.

*Start Copy*
In order to be able to achieve and maintain happiness we need to, actively, be able to do two things:
  1. Complain and then let go (Dump the baggage, the roadblocks to happiness.)
  2. Express Gratitude (The open expression of gratitude promotes happiness.)
After all everyone has something to be grateful for and/or something to complain about. If you would like to share, please follow the appropriate link and do so: "Are You Grateful?", "Complain Complain Complain."

Contributors to "Are You Grateful?" & "Complain Complain Complain.": 1-Attitude, the Ultimate Power 2-Max 3-DianaCA's Metamorphoses 4-Mental Poo 5-My Thoughts 6-Baba Doodlius 7-Wake Up America 8-Life is a Roller Coaster 9-Life is Beautiful 10-pinay mommy's love blog 11-My Happiness Haven 12-And Life Goes On for a Filipino Mom 13-Blessed Sanctuary 14-Expressions And Thoughts 15-Memories by Jenn 16-Reminiscence of My Adventures 17-In the Life of Mne 18-Juliana's Lair 19-Pinay Wahm 20-Lucid Creativity 21-Winged Words 22-Irresistible Fascinations 23-A Little Time 24-See Me For What You Will 25-Greatest Reviews 26-ETC ATBP 27-Gandacious 28-We Are Family 29-Journey to this thing called LIFE 30-www.rajeshrana.net 31-www.rajeshrana.com 32-BaReFooTeD Me 33-Uncomplicated 34-Points of View 35-Pride & Prejudice 36-Colorful World 37-Nora's Notes 38-A Daily Walk With Bill & Gina 39-Strange but True 40-Everything Under The Sun ( Beth Rebokon ) 41-Kaleidoscope 42-Fil-Oz Blog 43-By Osc@r Luiz 44-Comedy Plus 45-Blogging by Sandee 46-Soul Meets World 47-Mae's Memoirs 48-Beyond the Rave Reality 49-Amori, poesie, arte, chat by Hanna 50-Attached at the Hip 51-Carver's Sight or is that Site? 52-Empress Reviews 53-Simple Pleasures In My Heart 54-Lourdes' mia 55-A Grateful Heart 56-Majorsleepyhead 57-Scrappy n Happy in Ohio 58-CHOC MINT GIRL 59-Extraordinary Things 60-ZOOROPAZOO 61-BeNolSatuEm 62-As The World Turns 63-Your Caring Angels 64-Life Is Wonderful To Know Everyday 65-Sugar Magnolias 66-Little Peanut 67-Creative In Me 68-Me and Mine 69-Pea in a Pod 70-the diary of the Pink & Brown Wedding 71-good thoughts, good trades, good life 72-My Blog - all things me 73-Rainbows 74-Little Corner of Mine 75-Me, Myself and I 76-My Planet Purple 77-Amel's Realm 78-A Handful of Surprises 79-A Detour 80-Something Purple 81-Vanity Kit 82-Are You Grateful? 83-A Simple Life 84-BlogTips.Com 85-Balitang Kalye 86-Mariuca 87- Emila Yusof 88-A Total Blog 89-My Life in this Wonderful World 90-MommyAllehs 91-Things That Suck 92-A Mother's Stuff 93-Princess Vien 94-My Inner Thoughts Revealed 95-Roxiticus Desperate Housewives 96-Apples Of The Eyes 97-Nita's Random Thoughts 98-Nita's Corner 99-Thomas Digital Services 100-A Mother's Thoughts 101-Meltwater. Torrents. Meanderings. Delta 102-My Perfect Escape 103-Vanidosa. Marie 104-Confessions of a Supermodel Wannabe 105-Lynda's Loft 106-Listening..Learning..Living 107-LadyJava's Lounge 108-YOU

*End Copy*


LadyJava April 22, 2008 10:30 PM

ok ok.. breath in GP... breath out.. GP... take a deep breath...lift your arms..lift your legs... eh. eh make sure you're seated.. ah kan dah jatuh!!! lolzz

Wah... that must have been great to get all that off your chest kan... ok my turn next... as soon as I get another post out somewhere from my other blogs...lolzz!!

Eh...you know these service pple kan sometimes when you order and you repeat they say we action.. but then when the order still come out wrong.. just feel like slapping them kan??? I hate bad service!!!

Anonymous,  April 22, 2008 10:44 PM

Hi Mariuca,

Poor you, got it twice in a row, I guess they must have spoilt your "Idol night", aren't they?
I too had problems with my order before with both McD and Pizza Hut even when I was ordering right in front of their counter!

Thanks for tagging me, I will try to start complaining soon :)

Mariuca April 22, 2008 10:45 PM

That's why la woman! Feel like slapping them left, right, top, bottom, center semua la! I was so pissed off and it really spoiled my dinner, both times some more! Plus, I dah cakap in BM and English, more than 2x but still got the order wrong! As for PH...don't make me angry la..cheating customers off their money! :(

He he... you go next! Looking forward to ur complaints! :)

DubLiMan April 22, 2008 10:48 PM

Your “Complaint” has been posted on the “Complaint Site.” The URL is < http://soyouwanttocomplain.blogspot.com/2008/04/29-boo-to-bad-service.html >. Don't forget to come by and copy/paste the current list of participants back to your post. Doing this frequently insures maximum link benefit for everyone who participates. And by keeping your list current with mine you won't have to respond to individual participant requests to add them to your list. Staying current is optional. However, if you do stay current, you will maximize the “link-love” for everyone who participates. My suggestion is to schedule a visit to < http://soyouwanttocomplain.blogspot.com/2007/11/complaint-process.html > once every couple of weeks and add the new participant links.

Thanks for participating. If possible, try to get others to participate; again, totally optional. Also, you can contribute as many “Statements of Gratitude” and/or “Complaints” as you wish.

You may want to update your participant list. I have combined the participants from both my sites (“Gratitude” and “Complaint”).

Mariuca April 22, 2008 11:00 PM

Hi Zunnur! Tell me abt it! Why me right?? So fed-up oredi now and yes, thanks to them, my Idol night was totally ruined!

Yay, let's hear some of ur complaints now, have fun! :)

Mariuca April 22, 2008 11:02 PM

Yay, thanks Mel! Now I have all the info I need here. I'll update my list off ur main list, no worries! :)

emilayusof April 22, 2008 11:05 PM

Thanks for the tag! Lol, Bretts & Tightts! Sounds like a new soap opera!

Anonymous,  April 22, 2008 11:13 PM

Marzie, next time kalau salah dapat cikem wings, go to the balcony and throw up my way.
Anyway, dominos selalunya reliable when I order, but McD memang culalongkon skit. Sometimes they just put everything together, ayaq panas next to my large cold coke. And habis basah ok all the food...


Rozella April 22, 2008 11:22 PM

Thanks for the tag! It's gonna be a toughie! :)

Mariuca April 22, 2008 11:27 PM

LOL Emila!! Thanks for making me laugh! ;)

Mariuca April 22, 2008 11:31 PM

DD!! Angers you know myself that day! You know how I feel abt chic wings, some more wan to give me! Terkilan org ok?! :(

And sometimes I order byk kan, mintak extra chili sauce (biasalah), but only give 3 packets, mana cukup?

Mariuca April 22, 2008 11:32 PM

Sure or not it's a toughie Rozella? He he...ur tee shirt one harder mah! ;)

Adrian April 22, 2008 11:53 PM

GP!! Reminds me of the time I had my problem with the MONSTER MEATBALLS from Domino's!!! These people are either plain daft when it comes to taking an order or do it on purpose!! Even the other day we went to Tony Roma's (again) and wifey tried the Collosal Chesecake....duh...first it was jsut an ordinary slice...then wifey took a spoonful and it hardly had any cheese in it...well it so happend the waither came by and asked if the dessert was okay and wifey told him no and mentioned the lack of cheese in the COLOSSAL CHEESECAKE!!! And the waiter says that customers complained that there was too much cheese in the cake!! DOh Doh DOh!! Too much cheese in a cheesecake...order lah something else!!! No the smart alecks change the recipe!!! So ended up sending the cake bake and went for our regular Chocolate avalanche....thank goodness no one complained that has too much chocolate in it!!

Cheers GP! :)

Anonymous,  April 22, 2008 11:58 PM

I have already added your link here... please add mine too.

Mariuca April 23, 2008 12:08 AM

GK! Finally I see u here after a long time. Anyway, where got angry with u he he, miss u only mah! ;)

I tell u they are PURPOSELY doing this to irritate me, there's no other reason! :(:(:(

I've not been to TR for a while now, must make sure to avoid the cheesecake then! ;)

Mariuca April 23, 2008 12:09 AM

Hi Petite, thanks for the link and I'll add u to my list! :)

Anonymous,  April 23, 2008 1:15 AM

Stopped by to vote for you today in Battle of the Blogs (poor Lady Java, her Cat Tales blog makes me sneeze and break out in a rash just looking at all those cats!) and to find out about my tag...that's a tough one, but I have the perfect complaint.
Roxiticus Desperate Housewives

Speedcat Hollydale April 23, 2008 1:50 AM

If someone messes with my chicken, I fly the coop! Great job with this one Mariuca :-)
I have been meaning to get myself over to Mel's and do this one too. Bloggins` be tough sometimes (he hee). I always run out of time.
Your Ecard looks looks like a million dollars over here in Hollydale. I clicked it!!!
Happy week, and happy service ... I hope.

Eric "ChickenCat Hollydale"

Noushy Syah April 23, 2008 2:28 AM

hhehehhe...you must be so pissed off,I definitely will!!

Thanks for the tagged,I've actually done 'of being grateful' and surely would do this one too..:)

Have a gr8 day GP...must be ready to sleep by now I guess:)

No snoring ok?lolz!

Mariuca April 23, 2008 2:41 AM

LOL!! Poor Roxy and her allergies he he! Thanks so much for voting me, I voted for u too today and yay, I just got the email saying u won! ;)

Can't wait to hear ur complaint Roxy, let it all out! :)

Mariuca April 23, 2008 2:46 AM

Yay, thanks Eric! I decided to do this one asap since Mel already reminded me twice lolz!

And thanks for having my EC at Hollydale, love that u said it looks like a million bucks woo hoo! :):):)

Mariuca April 23, 2008 2:52 AM

Hola Noushy! Oh I was pissed off to da max! But still had to control, so this was a good outlet for me to vent ha ha ha!

Enjoy complaining dearie and hey, it's not even 3am here, the night is still young! ;)

Princess in Galoshes April 23, 2008 5:23 AM

McD's delivers?! I am so not living in the right place.

WaterLearner April 23, 2008 6:17 AM

Hallos Marz!

I guess such is life. Some annoying episodes but unavoidable. I remember some time ago, Janice who about something that she was unhappy about Pizza Hut as well.

How's your week so far, Genie Princess?

MakeTraffic April 23, 2008 6:52 AM

Hi Marzie,

Zoom here in a rocket...BTW, pardon my ignorance, what is entrecard, can tell me where to join?

yeah! i hate bad service! especially when we are paying premium price for the service. I want to come up with a site stating good place with good service, would you help me to provide a list in malaysia?

Rafiq Abdul Rahim April 23, 2008 8:00 AM

Hi Mariuca. I know what you mean! these people can't seem to be flexible enough to accommodate different ppl's requests. I know their food come out of assembly lines, but we are not, now are we? sometimes it makes me think, why do they ever go into the service industry if they aren't willing to entertain us the customers' requests? no wings, no mayo..it's not exactly rocket science..actually some of our requests save their resources. haih! this post really got me riled up! :P

Gelombang Rakyat April 23, 2008 10:11 AM

Dear the Genie Princess Mesra Marzie Marvelous Mariuca the Good Cook, okaey, normally I do not complaint. I belief life is short so let's make it broad. But, if there is at least one Customer Service Counter Staff in this world, who cannot speel Breast or Thigh, or who assumes a Breast is a Wing or se Kepak, I surely will kapak a post on this Complaint, Complaint, Complaint. And it shall be LOUD, you hear?

Gelombang Rakyat April 23, 2008 11:11 AM

I dided it. It's done here: http://atotalblog.wordpress.com/2008/04/23/mesra-marzie-marvelous-mariuca-13/.
While there please listen to Michael Jackson's I'm Bad. Because, a good government is when the leader shares benefits and opportunities with all who are being governed, us, we the Rakyat.

Nick Phillips (15/03/1967 - 04/11/2022) April 23, 2008 12:19 PM

Adui Marzie, what did I do to you to deserve this la? LOL! This looks like a tough one but luckily for me, I have just the complaint I wanna get off my chest, so I would say this came at the right time. Will get it out soon, in the midst of some campaign work in the office and it's taking a toll on my blogging time ... LOL!

Gelombang Rakyat April 23, 2008 12:50 PM

Dear the Genie Princess Mesra Marzie Marvelous Mariuca The Good Cook, well, this is not about telor, or bad service, but...If I show you mine, will you show me yours? Thank you. Read more here: http://atotalblog.wordpress.com/2008/04/23/auntie-dar-3/.
Then we can cook together. Scramble or not, our service is good, and I for one can spell Breast and Thigh, and know the difference. Izgrabunajol. LOL!!!

Anonymous,  April 23, 2008 12:56 PM

Hi there, I already linked you now. Pls don't forget to link me as well. Thank you and have a nice day.

emilayusof April 23, 2008 1:26 PM

Marzie! I've done the tag! Come and see!

Trinity April 23, 2008 2:05 PM

Marzie dear..thank you for the tag.. *hugs*

J@n!ce April 23, 2008 2:08 PM

Marzie, I can imagine how mad you are with both the services there. Being charged for an extra $5 with NO extra toppings. I have bad experiences with McD many yrs back too. There was once when they had this chicken porridge breakfast (not sure if its available in Malaysia?). I ordered for 3 bowl of that & they arrived with porridge but NO chicken. What a freaking costly plain porridge for S$3/ each....*faint* :(:(

Mariuca April 23, 2008 2:12 PM

Hola Princess! Oh u made me laugh with ur comment, there's no Mc Delivery at ur place huh? Well, it's better not to get service at all than to get terrible service like this yes? ;)

Mariuca April 23, 2008 2:14 PM

Oh yeah Karen, it pisses me off when ppl "trick" me by not giving me what I ordered and confidently replacing it with something else, I hate! :( Other than that, my week is going great! :):):)

Mariuca April 23, 2008 2:17 PM

Ha ha ha... a list of places with good service here MT? Oh boy, it's gonna be a short list dear MT lolz... there are of course some places that I have no complaints and just praises for, like ASTRO (so far!).

Oh, I'll mail u abt EC woo hoo!! :):):)

Mariuca April 23, 2008 2:23 PM

Hola Rafiq, is this Syura's famous cutie pie BF? Welcome to my blog yeah! :)

Tell me abt it Rafiq, I bet they didn't have proper training before working. Or not, what is up with the terrible service?!! Some more she got irritated with ME for repeating my order, and then still got it WRONG!! :(:(:(

Oh sorry I got u all riled up, but I was really mad too then he he! Hey, feel free to join in if u have any complaints u wanna get off ur chest yeah? Have a good day Rafiq! ;)

Mariuca April 23, 2008 2:26 PM

Zubli, tu la pasal GP tengah marah ni! Ada ke eja pun salah, mcm mana blh dapat kerja I pun tak faham betul la!!! Wah, u're done with ur tag oredi? Manyak cepat wooooo he he... I'll come see now! :)

Mariuca April 23, 2008 2:30 PM

Nicky!!! See, terus call u Nicky now he he... where got susah this one? You don't have to write one whole long post like me, it can be a short one or a picture explaining ur complaint. So not that difficult right?

And of coz I thought of u for this one, always got things to complain abt what...like the toll girl or the selfish driver who double parked behind you? He he he... have fun!! ;)

Mariuca April 23, 2008 2:32 PM

Thanks Tanya! I will add u in today, hope to see u here again! :)

Mariuca April 23, 2008 2:33 PM

Emila!! I added u in oredi and YAY me for winning ur guessing game, never thought I'd win he he! Thanks woman! :):):)

Mariuca April 23, 2008 2:36 PM

Hi Trin, you're welcome! Are u gonna complain abt ur maid now? He he he!! :):):)

Mariuca April 23, 2008 2:39 PM

That's why la Janice! Some more, there was really no point to call them and ask for the right thing, cause by the time they arrive again, it'll be too late and we were hungry oredi! That's why la heartpain that time he he!!

We have chic porridge here too, which I kinda like actually he he.. and what? All 3 didn't come with chicken??? I would've cried out of sheer frustration!! These ppl really need to buck up ASAP la!! :(

MisterZyl April 23, 2008 3:36 PM

fuhhh.. this entry, really full with anger and dissatisfaction. i hope you already calm down right now Marzie.

Mariuca April 23, 2008 3:41 PM

Ha ha ha ha, can tell ah Faizal? I was hopping mad la those 2 nights, esp masa Pizza Hut's incident, cause that was like the 2nd time in a week I got bad service! Now okay oredi, but still "merajuk" with Mc D's and PH! ;)

Jean Chia aka Ms.Yummy~licious April 23, 2008 4:47 PM

poor you! lots of love & hugz for marzie!!! :)

thanks for tagging me! as a matter of fact, i hv lots of complaints about food chains. Hope i'll be able to recall every detail and put into words. :)

eastcoastlife April 23, 2008 5:19 PM

Wah! I number one Complain Queen, one post how to be enough! hehe....

Actually I have another new blog coming up all on my complains and it's called To PM Lee Hsien Loong. Yep... all the way to the TOP! haha....

Mariuca April 23, 2008 5:59 PM

Thank you Jean! GP was really sore that night he he!! Looking forward to reading ur complaints sweetie, let it all out for us to hear he he!! :)

Mariuca April 23, 2008 6:00 PM

Wah ECL! You also another tantrum thrower like me? He he he...can't wait to hear ur complaints then! Out with it now! ;)

Nessa April 23, 2008 6:38 PM

Wokay... sounds like an interesting tag :) So many things to complain la these days. I hate it when people mess my orders, I would have called them and gave them a whole piece of my mind, pukul 1 pagi pun I tak kisah. Don't mess with the Leos... hehehe

Anonymous,  April 23, 2008 6:53 PM

Wah, the service so bad ah. If Singapore, we will immediately complain. If they don't take actions, we post in the strait time's or Berita Harian forum.

Mariuca April 23, 2008 6:57 PM

Trust me Nessa, dah byk kali I called both these places to throw my tantrums, do u see them bucking up? Angry u know, and one time I ordered Regular instead of Spicy chicken, but what did I get? YUP...SPICY!!! GET IT RIGHT can or not? Angry ni he he.... looking forward to u bitchin abt something lolz... :)

Mariuca April 23, 2008 7:03 PM

Hello Haney! Complain in the papers also no use! And don't even get me started on my ISP, Streamyx beware! Lolz... nice to see u here today Haney! :)

Farah Deen April 23, 2008 10:46 PM

GP, yes I am like you when it comes to perfect and excellent customer service. I expect good service if not the best. and of course, its not that easy to receive good CS in malaysia. i dont think people here are as friendly or have a good civic mind as they should. hardly people service you with a smile to start with. ok i better not mumble more here, as that could make another entry. hehehehe i will do this tag, in fact, i have written one complain when i started blogging last year, i think, i'll just highlight that again.

Raghav April 24, 2008 2:10 AM

every where this happens cannot help out....
be careful...& if u don't get what you want..don't take the delivery.
& just ask them to take it back.
that is what i usually do....
in india...

Mariuca April 24, 2008 3:19 AM

Hi Farah, the CS here really sucks at most places I'd say. There are of coz some very good CS around. It's really hard to please me, but when they do, I'll be a loyal customer for life! ;)

Thanks for participating Farah! :)

Mariuca April 24, 2008 3:21 AM

Hi Raghav! If I were to ask them to take back the delivery, I'd be dinner-less for da night! Not left with much choice but to accept whatever they give and get MAD! ;)

Anonymous,  April 24, 2008 9:27 AM

What horrible service..... but sorry.... I'm still stuck on the McDonald's delivery.

McDonald delivers? Do you think they would deliver my way?


Raghav April 24, 2008 12:18 PM

i have done it many times dear.....we used to send them back....go out for a drive & have dinner some where....
or atleast prepare noodles....
or some other easy dish at home...

those dishes at Mc D or Pizza Corner ain't cheap.....
& if those idiots purposefully do this...every time wht will you do????

& in pizza corner there is a service in india..... 30 min from time of order or it is free....
if these guys make mistake....i tell them....to take it back.......& i'll threathen them of complainting their senior managers for the things they have screwed....so most of the times.....they give them... back for free & get the late card signed....
we have to teach those buggers a lesson...& this is the only way......

i too never like wings.......
it is totally horrible....

if u get some thing u don't get....

Anonymous,  April 24, 2008 1:01 PM

no only their delivery. their food itself is getting worst & worst right now. sorry to hear double horrid delivery experience.

thankfully you could calm down. =)


Mariuca April 24, 2008 2:11 PM

LOL Sharon! We have Mc D's delivery service here in Malaysia. The question is if they should continue delivering or not since they're so inefficient! Great to see u here today btw! :)

Mariuca April 24, 2008 2:14 PM

Of course Raghav! Whenever we order delivery, that means I'm not cooking. That's what I meant by us not having much choice but to accept whatever they decide to give.

Oh we have that free pizza after 30 minutes rule too...and yes, I've received many free pizzas cause of their lateness lolz... Anyway, thanks for sharing Raghav. Have a great day! :)

Mariuca April 24, 2008 2:18 PM

Oh thank you Erisha, I was really, really angry those 2 nights. Of course am okay oredi now he he...but yeah, I agree with u on the food too. The filet-o-fish now comes with less tartar sauce every time I order, doesn't taste as great as it used to be! :(

Anonymous,  April 24, 2008 2:20 PM

Customer service should be the best for every sector. I am also a fan of good service.

Mariuca April 24, 2008 2:35 PM

Hi Eastleigh, who isn't a fan nowadays yeah? CS has come to be one of the most important factors when I shop for anything! ;)

Anonymous,  April 24, 2008 2:47 PM

Whew! Done writing, now I've got to dash about the blogosphere, tagging....do stop by and listen to my rant!

Roxiticus Desperate Housewives

Mariuca April 24, 2008 2:52 PM

Yay! I'll be right over Roxy! All set to listen to u rant and rave today! :)

Farah Deen April 24, 2008 5:37 PM

I am hard to please too, but I don't expect miracles, I mean, just a good CS, and attend you with a smile and talk nicely is good enough. From the top line, to the bottom line in Malaysia- no one actually works with a smile, they are always so bloody grumpy and they show it on us. Sometimes, I feel they just want to show their 'power'. well, kalau setakat nak jual ayam kat Mc D tu, and nak tunjuk power to put the chicken parts which you particularly say NO to, takyah la. lain la kalau GM Mc Donald kan? attitude is the thing, and not sure how to grind their brains!

Anonymous,  April 24, 2008 5:55 PM

haha... I can imagine you getting mad.... And you're pretty good at it too... throwing tantrums that is.... Now relax, call me and we'll have a leteps sessi... how how?

Mariuca April 24, 2008 6:09 PM

OMG Farah!! I know exactly what u mean abt showing their "power", padahal we are the ones paying, correct or not?!

You know, once I bought nasi ayam from this shop, and this waitress or whatever she was took my order. Dah la dgn muka masam, mekap tebal and she didn't even look at me when she grumpily took my order!! I gave chance at first, but when she continued to "ignore" my request for extra cili, I raised my voice, baru la nak apologize!! What's up right?!!! Angry la now talking about CS with u Farah ha ha ha ha!!!

Mariuca April 24, 2008 6:11 PM

Ala G.. sure or not u wan to come over? Always say want to come then go dating somewhere, think I dunno ur trick oredi ah? Ha ha ha ha!!!! Come la, bila-bila u nak. Fri night ke, if u know what I mean? ;)

Gelombang Rakyat April 24, 2008 6:16 PM

Thank you for the link updatednizationness. I have seen A Total Blog URL in the list. Wow!

Gelombang Rakyat April 24, 2008 6:26 PM

Yes, I can understand now, your experiences and da complain. If you know one bad speller here within the bloggosphere he is me. Yet, I can spell those two words nicely and I know the difference. Thus, I can be at that service any time, without giving kepak or wing to those who repreatedly said no please. Nasib baik tak order peha dapat tungkik (yang terbonjol di ekor tuh) LOL!!!

Anonymous,  April 24, 2008 7:07 PM

My dear thanx for stopping by bonoriau and give comment. Thanx also for putting your Card on my simple BLOG. Your blog is also creative and fantastic.

Bobby Revell April 24, 2008 10:17 PM

Hi Marzie! Hahaha!!!! I brought you mushrooms an green peppers along with a bucket of tightts...enjoy:)

If I delivered you a pizza, I would leave it on your doorstep and run...lol! Thanks for the tag, I'll write it later today:)

Mariuca April 25, 2008 2:27 PM

Hello Zubli, happy Friday! :)

Kalau dapat tungkik, for sure I dah mengamuk satu Malaysia he he he!!

Mariuca April 25, 2008 2:29 PM

Hola Bono, no worries. Wanted to say hello to my advertiser and new friend he he! Have a good weekend! :):):)

Mariuca April 25, 2008 2:32 PM

Awww I'm not that bad Bobby...ONLY when somebody pisses me off then I'll get MAD! ;)

Gelombang Rakyat April 25, 2008 4:29 PM

Right, you are right, it is our right to be given top quality service. Customer is King! Malaysia boleh!!! Kalau dapat tungkik, you Triumph jer! Mesti menang punya. LOL!!!

Mariuca April 25, 2008 7:05 PM

Ha betul tu Zubli, customer is King! That's why I try to give my clients the best service. Tu pun tak kan tak leh kan?

Wah u nak join I main Triumph ke? Mai la!! :)

Gelombang Rakyat April 26, 2008 5:49 PM

Training kat Melaka Total Success. Posting soon. Triumph belum dapat join, sebab my soldiers termakan Chom Pang Chiul Liq, sekarang ceret beret.

Mariuca April 26, 2008 6:09 PM

Welcome back Zubli, makan chic ball rice or not in Melaka? :)

Gelombang Rakyat April 26, 2008 6:24 PM

Thanks, tengah rindu blogging ni. Di Melaka, macam-macam makan, I dah put on weight, ada gambar gemok. Nanti I post. Kenangan manis Asam Pedas Pari and Chendol Nyonya. Wow!

Mariuca April 26, 2008 11:33 PM

Zubli, looking forward to some yummy posts from you. Asam Pedas Pari tu mcm best je... :)

Gelombang Rakyat April 27, 2008 7:14 AM

I shall post in detail InsyaAllah, the recent training program has been the best thus far. I am at my peak, and potentially moving further up. Rindu blogging terubat jua, Shinade is back here within our bloggosphere. Nanti I masak Asam Pedas Pari, kita bagi dia rasa bersama you and me. Pedas!

LadyJava April 27, 2008 11:43 PM

Err.. I've still not done this one yet... let's see I think I would do this one right now.. I'll let you know when it's done ok :)

Mariuca April 27, 2008 11:47 PM

Zubli! Oh yeah, Jackie is back yeah? I couldn't log on last night, I'll try again later. Wah...at ur peak it seems. Hurry up with the post, add some "spice" to ur blog!

Mariuca April 27, 2008 11:49 PM

LJ, hurry up woman! You're missing out on some great linky love here. And u know we need all that we can get! ;)

Mariuca April 28, 2008 12:40 AM

LJ! Great, I'll come see before my Boldie sesi! :)

LadyJava April 28, 2008 12:43 AM

GP! I'm supposed to send an email to the site is it??

Mariuca April 28, 2008 12:47 AM

LJ, send an email to Mel to let him know ur complaint is up. He will add you to the main list and that will be your proper number here. I have yet to update this list, I think there's a few more links after the last one currently here. :):):)

LadyJava April 28, 2008 12:51 AM

ok.. will do.. thanks woman..:)

DubLiMan April 28, 2008 1:17 AM

You really created a buzz by playing along. THANK YOU.

If you feel the inclination, you may want to try the other side of complaining.....gratitude. Come on by the ying of complaining's yang http://AreYouGrateful.Com.

Gelombang Rakyat April 28, 2008 9:50 AM

I have started posting on it. Tapi China cakap, pentek tan patat tulu. Nak etit kambar makan masa sikit ma...

Mariuca April 28, 2008 1:54 PM

Awwww thanks Mel, that's a compliment coming from you. I had a good time venting with this post so no worries. I'll join ur Grateful meme too of course, once I can think of something good to write about, happy Monday Mel! :):):)

Mariuca April 28, 2008 1:56 PM

Takpe Zubli...biarkan lamabt asalkan selamat he he... happy Monday ye.. I tgh fikir nak post apa ni! ;)

DubLiMan April 28, 2008 2:03 PM

It's still Sunday for me. I'm looking forward to reading your Gratitude Statement, but only when you're ready.

Thanks again........

Gelombang Rakyat April 28, 2008 2:18 PM

Kalau I, I post surat. Kalau you, minyak wangi kot...Wow!

Mariuca April 28, 2008 4:54 PM

Thanks Mel and you too Zubli! :)

Gelombang Rakyat April 28, 2008 5:17 PM

You are most welcome the Genie Princess Mesra Marzie Marvelous Mariuca The Best Cook Phoebe Master Wangi Punya Orang. So, what is the latest in the smelling industry. I hope they still produce Charlie. My famvorite. Oh at Facebook I have send you 8, I received 4 only. Bukan mengungkit, cuma menjongkit, sebab dapat sikit. LOL!!! Lepas ini I hantar kat Phoebe jer lah...biar dia pulak wangi. Hehehehehehehe...

Mariuca April 28, 2008 5:33 PM

Ha ha ha Zubli!! Byk tau I kena kasi benda, Pooh la, Starbucks la, perfume la, HUGS la tak tersampai nak kasi u byk perfume. Some more, if u noticed..the men's choices are limited, takkan u nak ladies' perfume?? ;)

Gelombang Rakyat April 28, 2008 6:07 PM

If at all at Facebook, I give you more perfume than you give me, then gimme all your Triumph points okay. I game coli ni tak pandai sangat. LOL!!! In perfumery give and get, I was not at that level, a moment ago, and there is one perfumery for male, yet I still give you, because you are a Gallery Perfumery Collector. Hahahahahaha!!! As for me, whence you give a female one, of course ler I give to Ikano, and all the girls I love. Kalau dak buat aper I nyanyi lagu *Lady* si Kenny Rogers tu. Yeah, tak malu eh!

Anonymous,  April 29, 2008 3:20 PM


Actually a new group has been created in Facebook for such complaints. Feel free to post similar problems with regards to service. It's called Consumers Rock!



Mariuca April 29, 2008 5:51 PM

Hi Deep, thanks for the heads up! :)

Anonymous,  April 30, 2008 2:21 AM

Hi Mariuca, nice link games,:)
happy blogging

Mariuca April 30, 2008 2:46 AM

Hi Rian, thanks for dropping by and for adding me at BlogCat! :)

Unknown May 03, 2008 1:38 PM

wow, that is 2 bad situations! act the service std in msia kena improve a lot more.

how lah to compete globally? (and lets not hear 'itu lain.. we cannot compare with them')... ish ish.

but to be fair, my experience yest at parkson grand was quite unexpected - ppl did smile & with greetings!

malaysia can (do it)! just must change mentality sikit lol :)

Mariuca May 04, 2008 1:25 AM

Hola Quachi!! Oh thanks for ur entertaining comment here lolz... so sad but true yeah? I really love your parkson grand comment ha ha ha... it's shocking to see ppl smiling and greeting us yeah? Ha ha ha, glad u got to vent a little as well! :):):)

emilayusof September 27, 2008 9:52 PM

boo panjang: boooooo
boo pendek: boot

LadyJava September 27, 2008 9:57 PM

LOL Emila.. Funny lah you... BOOT!!!.. nasib baik bukan POOTT!!! lol!

emilayusof September 28, 2008 1:43 PM

heheh sebenarny singkatan a curse word hehhe "but something"

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