Reconnected!

What I detest most when faced with an Internet disconnect is the fact that a huge part of my daily routine revolves in my home office, at my workstation, inside my PC. This means that everything I'm accustomed to doing and seeing after my morning coffee will be temporarily distorted until I am reconnected.

Yesterday, I was working on a copy for a financial client of mine, which required me to do some research on bad credit loans. This was a new job from a new client and it was imperative for me to impress them with both an excellent copy and great turnaround time. I was busy browsing through a site called Bad Credit Offers, which by the way is an excellent source to help "bad credit" consumers bounce back financially. You can compare a wide range of credit offers from major providers to ascertain which one best fits your needs. I was in the midst of reading how one can go about getting a FREE Credit Report when I was rudely disconnected from the Internet, which marked the beginning of my nightmare!

I called Streamyx immediately and the technical person who answered told me specifically that my line was fine and I had no outstanding payments due. He eventually diagnosed my network card as the problem and told me to replace it with a new one. Left with no choice, B got me a new network card after work, which saw him arriving home later than usual, at almost 10pm. He then spent almost 2 hours installing the new network card but to no avail; I was still unable to connect to the Internet! We spent another hour trying to figure out the reason for the failed installation before finally calling it quits for the night. By then, I was extremely frustrated and even contemplated on getting a new PC to solve this problem!

When I got up today, the first thing I did was to check my PC. I took a gamble on my old network card and decided to use it to connect to the Internet instead of the new one ... and guess what? I was connected within seconds!

As ecstatic as I am to be reconnected to the Internet and the world again, I can't help wondering if my old network card was working fine all this while. When I had a connection breakdown several months back, Streamyx told me that my port needed to be reset and even filed a complaint for me. Through efforts of my own, I later discovered that it was my modem that was faulty and not the port! Could it be that Streamyx wrongly diagnosed my connection problem again? After all, they insisted that the fault was with my network card, which caused me unnecessary grief and stress for hours yesterday!

After many exasperating incidents with Streamyx, I have learned to be wary of them and with valid reasons too! They are rarely consistent in response to my queries and have yet to solve any of my complaints efficiently. I'm still waiting to experience the excellent level of customer service promised to me as a customer. I could go on and on about Streamyx but I still have that copy to work on. Plus, I think it's best to take advantage of my connection while it's fully working again. With Streamyx, you never know how long your connection will last!